Can I bring aboard a service or support animal?

We welcome trained dogs as service animals (free of charge) provided evidence is submitted in advance of departure, confirming the dog is a trained service animal. The dog must also have an ID tag or harness indicating that it is a trained service animal. The service animal must fit within the area of a passenger’s seat and be able to perform its duties at the seat location. They must remain on the floor throughout the flight and must never be in or blocking the aisle. 

Passengers can book a service animal on the Aero website or by contacting concierge@aero.com. Please see our Conditions of Carriage for additional information.