While Aero loves animals, we can't give them all the premium flight experience. Passengers travelling with a service animal must carry a valid official veterinary certificate (plus required medical documentation). This documentation must be sent digitally to firstname.lastname@example.org at least 24 hours before a Passenger's scheduled departure.
Dogs and cats up to 8 kg (not including the cage/bag – which can weigh up to 2kg for a total of 10kg animal + cage/bag) can fly in the cabin. The cage / bag containing the animal will be placed on the cabin floor. A cell with maximum dimensions 48 x 35 x 29 cm, must be purchased from specialty stores to provide the necessary comfort for the animal; it must be lockable and not create conditions for littering around. Birds, rabbits, hamsters or guinea pigs are not accepted for carriage. Passengers may transport ONLY one pet in the cabin. It is completely the responsibility of the passenger to obtain and submit all documents required by the authorities of the destination or transit country. The carrier will not agree to carry animals that do not have the necessary documents. In the event of fraud or the absence or invalidity of the required documents, the carrier assumes no responsibility for any injuries, losses, delays, illnesses or death of animals, unless due to error or negligence by the carrier. Passengers who travel with such animals must reimburse the fines, loss, compensation and all other expenses incurred due to the specific situation.