North America

Luggage

• How much luggage can I bring?
• What if my bags are larger, or heavier, than the requirements listed in your policy?
• What items are prohibited on board?

Booking, Change & Cancellation

• What if I need to change or cancel my flight?
• Where can I find my reservation information?
• How does the waitlist work?
• What happens if my flight is affected by adverse weather conditions?

Your Flight

• What time do I have to arrive for my flight?
• Can I park at the airport?
• Do I need to bring identification?
• What if I am running late?
• Are there any circumstances in which I can be denied boarding?

Pets

• Can I fly with my pet?
• Can I bring my service animal onboard?
• What if I have a pet allergy?

Covid-19

• COVID-19 Requirements
• Do you require face masks?

Flying with Families

• Can minors travel unaccompanied?
• Can I fly if I'm pregnant?
• Can I bring an infant on board?

Airports

• Cabo San Lucas, Mexico, (CSL)
• Dallas - Love Field
• Los Angeles - LAX
• Los Angeles - Van Nuys
• San Francisco
• Aspen

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Special Assistance

• Can minors travel unaccompanied?
• What if I have a wheelchair?
• Can I bring an infant on board?
• Are you able to accommodate food allergies?