1. Help Center
  2. Getting in Touch

How to contact us

Our concierge team is ready to help by phone or email. We aim to respond to our guests within 24 hours. 

Hours: 8am - 8pm Pacific Standard Time

Call or text: United States: +1 888-504-5828

Email: help@aero.com

In your email, please provide the following:

  • First and last name
  • The best telephone number where we can reach you
  • A brief description of the issue

For marketing and partnership enquiries, please contact partnerships@aero.com