Help Center

Back to home

Help Center

North America

North America

General

What is Aero?

How is Aero different from flying commercially?

Who will operate your flight?

Where do you fly?

Can I suggest new destinations?

How often do you change your routes?

How much do tickets cost?

Can I book a flight with only friends and family?

Privacy Policy

See more

Luggage

How much luggage can I bring?

What items are prohibited on board?

What if my bags are larger, or heavier, than the requirements listed in your policy?

Covid-19

What Covid-19 measures are in place to help guests travel safely?

Do you require face masks?

Getting in Touch

How to contact us?

Follow us on social

Your Flight

What time do I have to arrive at the airport or private terminal?

What if I am running late?

How do I know if my flight is on time?

Can I park at the airport?

Can I check in online?

Do I need to bring identification?

What happens if my flight is affected by adverse weather conditions?

Is there a restroom on the jet?

See more

Airports

What airport do you currently fly out of?

Booking, Change & Cancellation

How does the waitlist work?

What if I need to change or cancel my flight?

Where can I find my reservation information?

Can I book if I'm under the age of 18?

Pets

Can I bring aboard a service or support animal?

Can I fly with my pet?

What if I have a pet allergy?

Special Assistance

Are you able to accommodate food allergies?

Can I fly if I'm pregnant?

Can I bring an infant on board?

What if I have a wheelchair?

Can minors travel unaccompanied?

See more