Help Center

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Help Center

North America

North America

General

What is Aero?

How is Aero different from flying commercially?

Who will operate your flight?

Where do you fly?

Can I suggest new destinations?

How often do you change your routes?

How much do tickets cost?

Can I book a flight with only friends and family?

Privacy Policy

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Luggage

How much luggage can I bring?

What items are prohibited on board?

What if my bags are larger, or heavier, than the requirements listed in your policy?

Covid-19

What Covid-19 measures are in place to help guests travel safely?

Do you require face masks?

Getting in Touch

How to contact us?

Follow us on social

Your Flight

What if I am running late?

What time do I have to arrive at the airport or private terminal?

How do I know if my flight is on time?

Can I park at the airport?

Can I check in online?

Do I need to bring identification?

What happens if my flight is affected by adverse weather conditions?

Is there a restroom on the jet?

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Airports

What airport do you currently fly out of?

Booking, Change & Cancellation

How does the waitlist work?

What if I need to change or cancel my flight?

Where can I find my reservation information?

Can I book if I'm under the age of 18?

Pets

Can I bring aboard a service or support animal?

Can I fly with my pet?

What if I have a pet allergy?

Special Assistance

Are you able to accommodate food allergies?

Can I fly if I'm pregnant?

Can I bring an infant on board?

What if I have a wheelchair?

Can minors travel unaccompanied?

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