1. Help Center
  2. Europe
  3. Booking, Changes & Cancellations

What happens if my flight is affected by adverse weather conditions?

What happens if my flight is affected by adverse weather conditions?

If your flight is impacted by adverse weather conditions ahead of your scheduled departure time, you will be notified about any changes by our Concierge team. . Our Concierge team will keep you updated on the situation and advise if any alternative travel plans need to be made. Please ensure a mobile number for your group is added to your reservation so our Concierge can reach you. 

 

If your flight is impacted once you are awaiting departure at the airport then our Hosts will provide regular updates and advise if any other travel arrangements are required. The Captain will update you of any changes while airborne. Note that cell phone and internet services will not be available at that time.