What time do I have to arrive at the airport or private terminal?

What time do I have to arrive at the airport or private terminal?

For US domestic flights, all guests must arrive for check-in at least 20 minutes prior to departure so we have enough time to safely get all guests and their bags checked in. Should you require additional assistance or would like extra time boarding the aircraft you are invited to arrive earlier to ensure a smooth boarding experience. Don’t worry, you won’t wait in any lines.

When traveling on international flights to or from the US, guests are required to send a clear photo of their passport at least 12 hours prior to departure time. This will allow you to check-in 30-minute before your flight.


After booking a flight to or from Los Cabos, guests will receive an email from passports@aero.com (please check your spam folder). 


This is for us to pre-check your passport for the U.S. Customs and Border Protection. 


Passport information will be deleted securely after each flight. We ask that guests to or from Los Cabos send us the picture of their passport every time they fly (except for the return flight, in the case of a round trip).  


Please note that if we don’t receive a guest’s passport picture on time, we will not be allowed to check the guest in. 

If the guest would like to fly on another day, the booking will be subject to a $300 change fee per seat, plus any difference in fare. If the guest has a return flight on the same booking, it won’t be subject to change but we will need a picture of your passport so we can verify it for the return flight.


When you show up, we'll do a few quick checks in the lounge area, take your luggage off your hands, and leave you to relax before departure.

To keep things running efficiently please make sure you have filled in all passenger information via the Aero website (click My Trips) at least 48 hours before take-off. We need this completed before you board. Don’t worry, we'll send you a reminder email in case you forget!