What if I need to change or cancel my flight?

As of March 20, 2025, our cancellation/change policy is as follows:

“Select” Fares

• 15 Days or More Before Departure
  Enjoy complimentary changes and cancellations. Canceling during this period results in a 100% refund to the original form of payment.
• 14 Days to 72 Hours Before Departure
  A 15% fee applies for changes and cancellations.
• 72 Hours to 1 Hour Before Departure
  A 50% fee applies for changes and cancellations.

Note: The days leading up to departure are calculated by the hour, rather than by calendar day.

“Non-Refundable” Fares

• Not eligible for changes or refunds to the original form of payment or flight credit.
• No refunds, changes, or cancellations once the ticket is purchased.
• Availability is limited to select flights.

“Select” and “Non-Refundable” Ticket Conditions

• Within 24 Hours of Purchase: Change and cancellation fees do not apply if you change or cancel your booking within 24 hours of purchase. However, if your flight departs within the next 7 days of the purchase, standard fees still apply.
• 60-Minute Rule: If you do not change or cancel at least 60 minutes before departure, you will forfeit your entire fare.
• Aero Credit Validity: Any remaining Aero credit stays on your account for 12 months for future flights.

Tickets Purchased Before March 20, 2025

All tickets purchased prior to March 17, 2025, follow the fare rules in effect at the time of purchase, listed below:

“Select” Fares (Pre-March 20, 2025)

• 100% Refundable up to 14 Days Before Departure: Refunded to the original form of payment.
• Within 14 Days: Changes or cancellations incur a 15% fee per seat. Any remaining balance is issued as Aero credit, valid for 18 months.

“Non-Refundable” Fares 

• Not eligible for changes, refunds to the original form of payment, or flight credit.
• No refunds, changes, or cancellations after ticket purchase.
• Availability is limited to select flights.

Ticket Conditions 

• Within 24 Hours of Purchase: Change and cancellation fees are waived, unless your flight departs within 7 days.
• 60-Minute Rule: Failure to change or cancel at least 60 minutes before departure results in forfeiture of your entire fare.
• Aero Credit Validity: Any remaining Aero credit remains on your account for 12 months to use toward future flights.

FAQs

1. Are promotion codes usable on “Select” fares?
   Yes, promotion codes can be applied to “Select” fares.
2. What if I need to cancel my ticket immediately after purchase?
   You may change or cancel within 24 hours of purchase without fees, unless the flight departs within 7 days.
3. What if I want to change my ticket?
   • Select Fares: Changes or cancellations made 15 days or more before departure are free. Within 14 days, a fee applies—refer to the policy above for details.
   • Non-Refundable Fares: No changes or cancellations are permitted.
4. How are days leading up to departure calculated?
   Days are calculated by the hour, not by calendar day. Fees are applied based on the exact time remaining until departure.
5. Can small pet and baggage add-ons be refunded on Non-Refundable fares?
   Yes. These add-ons can be refunded to the original form of payment.

If you have any further questions about our change and cancellation policy, please contact our Concierge at (323) 745-2376 or email us at concierge@aero.com.