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  1. Aero Help Center
  2. Frequently Asked

Frequently Asked

Transportation

  • Black Car Service
  • Go Rentals

Luggage

  • How much luggage can I bring?
  • Traveling with a Firearm
  • What if my bags are larger, or heavier, than the requirements listed in your policy?
  • What items are prohibited on board?

Booking, Change & Cancellation

  • How does the waitlist work?
  • What happens if my flight is affected by adverse weather conditions?
  • What if I need to change or cancel my flight?
  • Where can I find my reservation information?

Your Flight

  • Are there any circumstances in which I can be denied boarding?
  • Do I need to bring identification?
  • What if I am running late?
  • What time do I have to arrive for my flight?
  • Why is my flight from Los Cabos making an additional stop to clear customs?

Pets

  • Can I bring my service animal onboard?
  • Can I fly with my pet?
  • What if I have a pet allergy?

Flying with Families

  • Can I bring an infant on board?
  • Can I fly if I'm pregnant?
  • Can minors travel unaccompanied?

Special Assistance

  • Are you able to accommodate food allergies?
  • Can I bring an infant on board?
  • Can minors travel unaccompanied?
  • What if I have a wheelchair?
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