Frequently Asked

Transportation

• Black Car Service
• Go Rentals

Luggage

• How much luggage can I bring?
• Traveling with a Firearm
• What if my bags are larger, or heavier, than the requirements listed in your policy?
• What items are prohibited on board?

Booking, Change & Cancellation

• How does the waitlist work?
• What happens if my flight is affected by adverse weather conditions?
• What if I need to change or cancel my flight?
• Where can I find my reservation information?

Your Flight

• Are there any circumstances in which I can be denied boarding?
• Do I need to bring identification?
• What if I am running late?
• What time do I have to arrive for my flight?
• Why is my flight from Los Cabos making an additional stop to clear customs?

Pets

• Can I bring my service animal onboard?
• Can I fly with my pet?
• What if I have a pet allergy?

Flying with Families

• Can I bring an infant on board?
• Can I fly if I'm pregnant?
• Can minors travel unaccompanied?

Special Assistance

• Are you able to accommodate food allergies?
• Can I bring an infant on board?
• Can minors travel unaccompanied?
• What if I have a wheelchair?