The change and cancellation policy for our different offerings can be found below. Jump to the section you need:
“Select” and "Latitude" Fares and Aero Membership Fares
Find your fare or membership tier at the top of the table, then read down to see what applies based on how far ahead of departure you change or cancel.
| Time Before Departure | Select, Latitude, Silver, and Gold | Platinum | Corporate |
|---|---|---|---|
| 21 Days or More | No fee | No fee | No fee |
| 21 Days to 7 Days | 15% fee | No fee | No fee |
| 7 Days to 72 Hours | 15% fee | 15% fee | No fee |
| 72 Hours to 12 Hours | 50% fee | 50% fee | 50% fee |
| Less Than 12 Hours | Not eligible for changes or refunds | Not eligible for changes or refunds | Not eligible for changes or refunds |
How refunds work
- No fee periods: Changes are complimentary, and cancellations are fully refundable to Aero Credit. Select, Latitude, Silver, and Gold bookings can also be refunded to your original payment method with a 3% transactional fee.
- Fee periods: After the fee is applied, the remaining amount will be refunded as Aero Credit valid for 12 months from the date of issue.
Note: The days leading up to departure are calculated by the hour, rather than by calendar day.
“Non-Refundable” Fares
- Not eligible for changes or refunds to the original form of payment or flight credit.
- No refunds, changes, or cancellations once the ticket is purchased.
- Availability is limited to select flights.
“AeroPrivate” Fares
- Changes and cancellations are specific to the terms and conditions agreed upon between the operator and the client. Please refer to your booking confirmation email for the cancellation and change policy.
Ticket Conditions (Select, Latitude, Non-Refundable fares, and Member Fares)
- Within 24 Hours of Purchase: Change and cancellation fees do not apply if you change or cancel your booking within 24 hours of purchase. However, if your flight departs within the next 7 days of the purchase, standard fees still apply.
- 12 Hour Rule: If you do not change or cancel at least 12 hours before departure, you will forfeit your entire fare.
- Aero Credit Validity: Any remaining Aero credit stays on your account for 12 months for future flights.
FAQs
-
Are promotion codes usable on “Select” and "Latitude" fares?
Yes, promotion codes can be applied to both fare types. -
What if I need to cancel my ticket immediately after purchase?
For flights departing in more than 7 days, you may change or cancel within 24 hours of purchase without fees for a full refund to your original form of payment. Flights departing within 7 days follow our standard change and cancellation policies. -
What if I want to change my ticket?
Please refer to the change and cancellation policy above for the fare you purchased and contact Concierge to make any changes. -
How are days leading up to departure calculated?
Days are calculated by the hour, not by calendar day. Fees are applied based on the exact time remaining until departure. -
Can small pet and baggage add-ons be refunded on Non-Refundable fares?
Yes. These add-ons can be refunded to the original form of payment. -
How can I become an Aero member?
We'd love to have you! Aero Membership offers fixed member fares, greater flexibility on changes and cancellations, and exclusive perks. To learn more about our membership tiers, please contact memberships@aero.com
If you have any further questions about our change and cancellation policy, please contact our Concierge at (323) 745-2376 or email us at concierge@aero.com.