Please see below to view the cancellation/change policy for our different offerings:
For tickets purchased on or after June 22, 2023:
|Change and Cancellation Rules||
Lock in your travel and save: no changes permitted and not eligible for promotions.
No refunds, changes, or cancellations following ticket purchase.
100% refundable up to 14 days before departure to the original form of payment.
Within 14 days, changes + cancellations incur a 30% fee per seat; any remaining balance will be retained as Aero credit
|100% refundable up to 1 hour before departure to the original form of payment.|
For Non-Refundable Fare: Any changes or cancellations are not permitted for Non-Refundable Fares. The value of a Non-Refundable reservation that is not used will be entirely forfeited. Promotion and discount codes can not be used to book Non-Refundable fares.
For Flexible Fare: Please note that if the date or routing of the reservation has previously been changed and you thereafter request to cancel, any refund will be received as credit on your Aero account (minus any cancellation fees) for 18 months to be used for future flights, regardless of when such cancellation occurs.
For Most Flexible Fare: There is no fee for any changes made to Most Flexible reservations for flights more than one (1) hour from the scheduled departure. You will receive 100% refund to the original form of payment for all cancellations made more than one (1) hour from the scheduled departure.
For tickets purchased before June 22, 2023:
|Change and Cancellation Rules||
More than 14 days before departure: 100% refund to the original form of payment
Between 14 days and 72 hours before departure: 100% refund in Aero credit to be used for future flights within 18 months
Within 72 hours of departure: Subject to a $500 cancellation fee per seat; Any remaining balance will be retained as Aero credit
All ticket conditions:
- All change and cancellation fees are waived within 24 hours following ticket purchase.
- Failure to change or cancel within 60 minutes prior to departure will lead to forfeiture of the entire fare.
- Any remaining Aero credit amount will be kept on your account for 18 months to be used for future flights.
Are promotion codes usable on all fares?
Promotion codes are able to be used on Flexible and Most Flexible fares. Promotion codes can not be used on Non-Refundable fares.
What if I need to cancel my ticket immediately after purchase?
All change and cancellation fees are waived within 24 hours following ticket purchase, including Non-Refundable tickets.
What if I want to change my ticket to a higher fare? (excluding Non-Refundable)
We will need to collect the difference in fare. Note: this does not apply to Non-Refundable fares
What if I want to change my reservation to a lower fare?
For Most Flexible fare: the residual amount will be refunded to the original form of payment.
For Flexible fare: the residual amount will be refunded to Aero credit, usable for 18 months. If the change is requested less than 14 days before departure, the 30% change fee will be automatically deducted, and the remaining balance will be retained as Aero credit. Aero credit will be kept on your account for 18 months to be used for future flights.
What if I book a round-trip ticket with different fare rules?
Where legs of an itinerary are ticketed in different classes of service (e.g. one leg in Non-Refundable and one leg in Most Flexible), the refund, change and cancellation policies specific to each class of service will apply to the segment/flight ticketed in that category. Purchasing one leg as a Most Flexible Fare and one leg as a Non-Refundable Fare in the same itinerary does not make the entire reservation Most Flexible.
Can small pet + baggage add-ons be refunded on Non-Refundable fares?
Yes, to the original form of payment.
If you have any further questions about our change and cancellation policy, please contact our Concierge at (323) 745-2376 or by email at firstname.lastname@example.org.