For US domestic flights, all guests must arrive for check-in at least 20 minutes prior to departure so we have enough time to safely get all guests and their bags checked in. Should you require additional assistance or would like extra time boarding the aircraft you are invited to arrive earlier to ensure a smooth boarding experience. Don’t worry, you won’t wait in any lines.
When traveling on international flights to or from the US we also require guests to arrive at least 20 minutes prior to departure. Guests are required to send a clear photo of their passport at least 12 hours prior to departure time. After booking a flight to or from Los Cabos, guests will receive an email from passports@aero.com (please check your spam folder).
This is for us to pre-check your passport for the U.S. Customs and Border Protection.
Passport information will be deleted securely after each flight. We ask that guests to or from Los Cabos send us the picture of their passport every time they fly (except for the return flight, in the case of a round trip).
Please note that if we don’t receive a guest’s passport picture on time, we will not be allowed to check the guest in.